Returns & Exchanges Policy
We offer a 30-day return and exchange policy to ensure customer satisfaction.
Items must be unused (only tried for fitting), not customized, and returned in their original packaging.
If you need to request a return or exchange, please contact our support team within 30 days
of receiving your order to obtain return authorization instructions.
Approved returns must be shipped back within 15 business days.
Items sent without prior approval may not be accepted.
In case of manufacturing defects, you may request a replacement within 90 days of purchase.
Our team will review the issue and assist accordingly.
Once the returned item is received and inspected, refunds or exchanges are processed
within a short timeframe.
Please note:
- Items that do not meet return conditions may be rejected
- Shipping costs may not be refundable
- International orders may have different return terms
For assistance, contact us at:
Email: info@kemya.co
Phone: +971 6 5399 336