At Kemya Healthcare, we aim to deliver your order as quickly and efficiently as possible. Orders are typically processed within 1–2 business days before shipping.

Delivery times vary depending on your location and selected shipping method. Please note that orders are not processed or shipped on weekends or public holidays.

While we strive for fast processing, same-day dispatch is not guaranteed. Shipping timelines are estimates and may be affected by courier operations or external factors.

Free shipping promotions, when available, may not apply to:

• Express or expedited delivery options
• Bulk or high-quantity orders
• Clinic, business, or wholesale purchases

For any shipping inquiries, please contact us at:
Email: info@kemya.co
Phone: +971 6 5399 336

We offer a 30-day return and exchange policy to ensure customer satisfaction. Items must be unused (only tried for fitting), not customized, and returned in their original packaging.

If you need to request a return or exchange, please contact our support team within 30 days of receiving your order to obtain return authorization instructions.

Approved returns must be shipped back within 15 business days. Items sent without prior approval may not be accepted.

In case of manufacturing defects, you may request a replacement within 90 days of purchase. Our team will review the issue and assist accordingly.

Once the returned item is received and inspected, refunds or exchanges are processed within a short timeframe.

Please note:

• Items that do not meet return conditions may be rejected
• Shipping costs may not be refundable
• International orders may have different return terms

For assistance, contact us at:
Email: info@kemya.co
Phone: +971 6 5399 336